Khelaghor Casino | Privacy Policy and How We Protect Your Data

Introduction

Welcome to Khelaghor Casino. This Privacy Policy explains how Khelaghor Casino collects, uses, stores, and protects your personal information. By using our website or app, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. That is why Khelaghor Casino's Privacy Policy is written in plain, straightforward language — so you always know exactly what happens with your information. Our goal is to respect your privacy and keep your data as secure as possible.

This Privacy Policy Terms & Conditions as a complement — reading both together gives you a complete picture of how Khelaghor Casino operates.

What information we collect

Khelaghor Casino collects various types of information needed to provide you with the best experience. Details are outlined below:

Type of Information	Example	Purpose
Identity information	Full name, date of birth, NID number	Account Verification & KYC
Contact Information	Email address, phone number, and physical address	Account management & support
Financial information	Mobile banking number, transaction history	Payment processing
Technical information	IP address, device information, browser	Security & Fraud Prevention
Gaming activity	Betting history, game preferences	Service Improvement & Responsible Gaming

We only collect information that is strictly necessary to deliver our services and meet legal obligations. No unnecessary data is collected.

How we collect information

Khelaghor Casino collects information in several ways:

Directly from you: Information you provide when filling out registration, login, and payment forms.
Automatically: Through cookies, log files, and tracking technologies when you use the platform.
From third parties: Transaction verification details from payment providers (bKash, Nagad, Rocket).
Identity verification services: Identity verification against government databases as part of the KYC process.

Khelaghor Casino never collects your full payment card number or bank PIN. Payments are processed through a secure gateway.

How your information is used

Khelaghor Casino uses your information for the following purposes:

To create, manage, and secure your account.
To process deposits, withdrawals, and other financial transactions.
To provide bonuses, promotions, and personalized offers.
To detect and prevent fraud, money laundering, and other illegal activity.
To promote responsible gaming and support players who may be at risk.
To provide customer service and technical support.
To meet legal and regulatory obligations.
To improve platform experience and performance.

We do not share your data with third parties for marketing purposes without your consent.

Data sharing policy

Khelaghor Casino shares information only in limited circumstances and strictly for defined purposes:

Payment providers: Solely to process transactions with mobile banking services such as bKash, Nagad, or Rocket.
Identity verification services: With accredited verification bodies for the KYC process.
Legal authorities: To the relevant authorities when required by court order or legal obligation.
Technology partners: With trusted technology partners who support platform operations and adhere to the same privacy standards we do.

Khelaghor Casino never sells your personal information to advertisers or marketers. This is a core commitment we stand by.

Cookie Policy

Khelaghor Casino uses cookies and similar technologies on its website. Cookies are small data files stored in your browser.

Essential cookies: Required to maintain login sessions and keep the platform functioning correctly.
Performance cookies: Collects anonymized data to improve page load times and overall user experience.
Functional cookies: Remembers your language preference and other settings.
Analytics cookies: To analyze user behavior on the platform and improve our services.

You can manage cookies at any time through your browser settings. However, disabling certain cookies may cause some platform features to stop working as intended.

Security measures

Khelaghor Casino follows the highest industry security standards to protect your information:

All data transmissions are secured with 256-bit TLS/SSL encryption.
Stored data is encrypted using AES-256 encryption.
Regular security audits and penetration testing are conducted.
Two-factor authentication (2FA) is available.
Automatic alerts are triggered for suspicious logins or unusual activity.
Staff can only access the information necessary to perform their specific role.

If a security breach is detected, Khelaghor Casino will notify affected users within 72 hours and take all necessary action.

Data Retention Period

Khelaghor Casino does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

While your account is active: All personal data remains fully active.
After account closure: Data is typically retained for up to 5 years due to legal requirements.
Financial transaction records: Retained for a minimum of 7 years in accordance with AML policy.
Marketing preferences: Until you withdraw your consent.

Once the retention period expires, data is securely deleted or anonymised so it can no longer be linked to any individual.

Your rights

As a Khelaghor Casino user, you have the following rights over your data:

Right to Access You can find out what information we hold about you.

Right to Rectification You can correct any information that is inaccurate or out of date.

Right to deletion You may request that your data be deleted under certain circumstances.

Right to restrict processing You can opt out of your information being used for specific purposes.

Data Portability You can download your data in a readable, portable format.

Right to Object You may object to your data being used for marketing or profiling purposes.

To exercise these rights, email us support@khelaghorcasino.ws. We will respond within 30 days.

Child protection

Khelaghor Casino strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If a parent or guardian discovers that their child has created an account on our platform, please contact us immediately. We will promptly close the account and delete all associated data.

Any irregularities found during age verification will result in permanent account closure and forfeiture of any remaining funds.

Third-party links

The Khelaghor Casino platform may occasionally reference third-party payment or technology services. These services have their own privacy policies, and Khelaghor Casino is not responsible for their practices.

We recommend reviewing the privacy policy of any third-party service before using it.

Policy Updates

Khelaghor Casino may update this Privacy Policy from time to time. When significant changes are made, we will:

We will notify you via email or in-app notification.
We will update the "Last Updated" date at the top of the page.
A separate notice will be issued for any significant changes.

Continuing to use the platform after any changes are made will be considered acceptance of the updated policy.

Contact

For any privacy-related questions, requests, or complaints, please get in touch with us:

Email: support@khelaghorcasino.ws
Live chat: Log in to the platform and click the chat icon at the bottom right.
Support hours: 24 hours a day, 7 days a week.

For formal data protection complaints, you may also contact the relevant regulatory authority.

We aim to respond to all privacy-related requests within 30 days.

Khelaghor Casino Privacy Policy — Your data is our responsibility

Why is your information safe with Khelaghor Casino?

SSL Encryption

Secure Data Storage

No sale of data

Your Control

Cookie Transparency

Data Protection Support

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